Workplace conflict stems from a range of situations including dissatisfaction with decisions, inappropriate workplace behaviour, discrimination and workplace bullying.  If left unresolved, minor issues can escalate into major problems disrupting and impacting on the workplace.  This workshop is designed to assist managers and complaint handlers in organisations to prepare and conduct both formal and informal investigations within the workplace.

The workshop is designed to provide the participant with a variety of options and will deliver practical skills on the preparation for and tools that can be used in the investigation of complaints.  The workshop is focused, experiential learning and will assist the participant to develop and expand their skills.

The course content includes:

• Key elements of a local complaints resolution procedure
• Examination of informal options for the resolution of workplace complaints
• Conflict resolution principles
• Planning an investigation
• Conducting an investigation
• Structure of interviews
• Interviewing witnesses
• Preparation of statements
• Examining the steps involved in assessing information obtained in an investigation
• Preparation of reports

The length of WorkMatters programs can vary and are tailored to meet the needs or your organisation.