ServicesProviding cost effective integrated workplace solutions to all organisations regardless of size or industry group.
TrainingEducating managers, supervisors and staff about their rights and responsibilities in the workplace.
The TeamThe WorkMatters team are leaders in their field and have experience in resolving workplace disputes in all industries.
Catherine Smith has worked in the area of conflict management as an investigator, mediator and conflict management systems consultant for over 20 years and has provided her services to a wide range of organisations. Catherine is an accredited advanced mediator on the LEADR panel and is registered under the Mediation Act 1997 (ACT). Catherine has served on the Victorian Executive Committee of LEADR and her role with LEADR involves the provision of mediation coaching to those undertaking the LEADR mediation courses. Catherine is a specialist consultant in the field of Bullying in the workplace, Equal Employment Opportunity and Anti Discrimination legislation and combines this with strong skills in training, mediation and investigation.
Catherine’s experience includes the development of conflict management systems, the development and delivery of tailored training solutions and the investigation and mediation of workplace disputes.
Having worked for the Victorian Equal Opportunity and Human Rights Commission for over 7 years, Catherine held a number of senior positions in both the conciliation and investigation departments within the Commission and is thoroughly versed with Victorian and Federal anti discrimination legislation.
Catherine is highly experienced in, and has an outstanding record in dealing with, the intricate complexities of multi-party disputes in various industry areas including the Private sector, Government departments, Local Government and Education. Catherine has finely tuned investigation skills utilising a broad range of information gathering techniques together with strong interview and negotiation experience.
Catherine has a background in education where she held a senior position specialising in areas such as conflict resolution, staff/student relationships.
Catherine’s formal educational qualifications include;
